User Manual OWA 2013

Outlook Web Access

 1.1 LOGGING INTO YOUR EMAIL ACCOUNT VIA OWA 2013

  Use Internet Explorer browser, version 10 and above for full functionality. To start:

  • Launch the Internet Explorer/Google Chrome/Mozilla Firefox/Safari web browser:
  •  In the address bar, type: https://owa.usm.my/owa , then press <Enter>
     

 The Outlook Web App window appears.

  • In the Email address box, enter the complete USM email address.

  • In the password box, enter your email password then click the sign in button

             

Figure 1: Outlook web access (owa) login page

                     NOTE: Please type you username with the following format

                                              Alamat emel ini dilindungi dari Spambot. Anda perlu hidupkan JavaScript untuk melihatnya.

  1.2 INTERFACE OF OWA 2013

Once you have successfully logged into your email account, you will see the following screen, the new design of OWA 2013.This time a fresh and modern look interface.

    

1.3 OWA 2013 BROWSER COMPATIBILITY CHART

The following chart contains browsers that are compatible with Outlook Web App (OWA) 2013.

Web browser

Windows XP

Windows 7

Windows 8

Internet Explorer 7

Not available

Not available

Not available

Internet Explorer 8

Good

Good

Not available

Internet Explorer 9

Good

Best

Not available

Internet Explorer 10 or later

Bestplus

offline access

Best - plus offline access

Best - plus offline access

Firefox 12 or later

Best

Best

Best

Safari 5.0 or later

Goodplus offline access

Good plus offline access

Goodplus offline access

Chrome 18 or later

Good

Good

Good

Chrome 24

Best plus offline access

Best - plus offline access

Best - plus offline access

Best: All options are available.

Good: Most options are available.

Plus offline access: Offline access allows you to use Webmail without being connected to the server. OWA in "Offline" mode can also be used when you have no Internet connection. When you turn on "Offline" use, a local copy of your mailbox data is created. The supported browsers are Internet Explorer 10, Safari 5 or Chrome 24.

   

How to activate Offline settings?

a)Choose Offline Settings

b)  Choose Turn on offline access and click OK.

c)  Choose Yes and Click NEXT until the step 3.

 

     

 

1.4 OWA 2013 MAILBOX Storage Capacity

Every USM email users will be provisioned 1 Gigabyte of mailbox storage capacity compared to 510MB previously.

1.5 OWA 2013 ADDITIONAL FEATURES

  

To open another user’s mailbox:

  1. Log in to OWA using your own mailbox email address and password.
  2. Click on your name in the upper right corner of the window.In the Open Other Mailbox box, enter the name or email address of the mailbox that you  want to open. All mailboxes that match your criteria will be displayed in a list.
  3. Select the desired mailbox and click on Open. The mailbox will be opened in a new window.

 

Troubleshooting:

If the mailbox doesn’t open and you get the following error message instead:
"You do not have permission to open this mailbox. Contact technical support for access or for more information."
Then, you need to make sure that you were granted full access to that mailbox.

 Thank you.

Penukaran Email USM

PPKT telah maju setapak lagi dengan memperkenalkan perkhidmatan email baru yang lebih selamat dan mesra pengguna